Return/Exchange Policies

General Policy

These are iPearl’s (“iPearl Inc”, “we” or “our”) Standard Return/Exchange Policies applicable only to products purchased by you directly from the website.

  • All product returns require a Return Merchandise Authorization (RMA) via email.  You may obtain an RMA email by contacting iPearl Inc's Customer Service through email to

  • All return/exchange items should be sent to the following address via USPS:
    • iPearl Inc,
      PO BOX 1722
      Apex, NC 27502

    • Note:
      1) If you have color preference on exchange, please include a note with your return item.
      2) Please PRINT a copy of the confirmation or correspondence email if possible. It will help me to process your request faster and more accurate.
      3) Please INCLUDE your shipping address LEGIBLY if necessary. Write your full name clearly on the envelope for easy looking up and processing.
      4) Return item must be postmarked within 7 days upon receipt or return authorization(like email reply from us) for exchange or refund.
      5) Restocking fee may apply if the returned item is NOT in the original condition, like being used or scratched.

    • Buyer is responsible for the return postage for return or exchange unless it is due to our mistake of shipping out wrong/defective item. Price difference and extra S&H may apply for exchanges.

Standard 30-Day Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes for return.  Waived for exchange items or return items still in original condition.

This is our Standard 30-Day Return Policy.
Items covered by this policy (those products for which iPearl Inc states "This item may be returned for a replacement or refund within 30 days only") must be returned to the above address within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by iPearl Inc, and not the mere issuance of an RMA email.